Returns & Refunds

Updated October 17, 2026. Big Country Bowling apparel is printed and made to order. Please check your size, color, design and shipping address before placing your order.

When we can help

If an order arrives damaged, defective, misprinted, or different from what you ordered, email bigcountrybowling@gmail.com within 30 days of delivery whenever possible. Please include your order number, a description of the issue, and clear photographs of the affected product. For shipping damage, photos of the packaging help.

We review each issue and, when appropriate, arrange a corrected replacement or reprint at no additional cost. If that is not possible or a refund is appropriate or legally required, we will arrange a refund or another appropriate remedy. Your statutory rights are not limited by this policy.

Changes of mind and incorrect size choices

Because products are custom-made to order, we generally cannot accept returns or exchanges when a correctly produced item is no longer wanted, or when the customer selected the wrong size, design, or color. Review the available size chart and product description before ordering. Any mandatory rights under applicable law still apply.

How to request help

  1. Email bigcountrybowling@gmail.com or use the contact form.
  2. Include your name, order number, item and description of the problem.
  3. Attach clear photos and keep the product and packaging until we finish reviewing the claim.

Do not mail items back without our instructions. Do not send returns directly to Ninja POD. Most issues can be evaluated from photos. If we authorize an actual return for a confirmed damage, defect or fulfillment error, we will supply the return address and cover the reasonable authorized return-shipping cost.

Refund timing

Approved refunds are normally returned to the original payment method. After a refund is processed, your bank or payment provider may take additional time to post it. Contact us if an approved refund has not appeared within 10 business days of processing.

Cancellations and production

Production may begin soon after an order is transmitted for fulfillment. Changes and voluntary cancellations cannot always be guaranteed. Contact us as soon as possible if you notice an error. This does not affect cancellation and refund rights required by law, including rights relating to shipping delays or undelivered merchandise.

Questions: bigcountrybowling@gmail.com